We offer support on the current releases of our software and also for two versions back. We have maximum response times explicitly specified for Silver (48 hours) and Gold (24 hours) support between Monday and Friday. Presales questions are not counted as tickets. When a support request is received, we log a support ticket to track your request. in Montreal, Canada (-5 GMT), Monday to Friday.
Up to three years can be purchased offline for perpetual licenses (with a maximum of 24 tickets per year for Silver support) - Contact Sales. Support contract prices listed for perpetual licenses are for one year. Silver or Gold support are optional when you purchase a perpetual license.ĭesktop Subscription always includes a minimum of Silver support. Kick Start support is included with any purchase or desktop subscription.
We offer Kick Start, Silver and Gold Support. These are a general overview of our policies to help you choose the appropriate level of support. We have prepared this document to further your understanding of how we provide our services. We aim to provide you with the support and help you need to get the most out of using Toon Boom software.
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